Shipping Information

Shipping Policy

We at IM INSTRUMENT­® know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible. Depending upon the location, the product is delivered to you in 7-10 workings days after it has been dispatched from our warehouse.
Cash On Delivery Policy
As per the Cash on Delivery policy:
·       AT present we are not providing any (C-O-D) Cash on Delivery.
What are the delivery charges?
Impression Medicare Pvt. Ltd. incur shipping costs. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
For Products listed on WWW.IMINSTRUMENT.IN , a Rs 300 charge for delivery per order applied.
 
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Impression Medicare Pvt. Ltd. or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
 
What is the estimated delivery time?
Impression Medicare Pvt. Ltd. generally ship the items within the time specified 2 to 3 business days from the order date. Business days exclude public holidays and Sundays.
Estimated delivery time is 9 to 10 business days from the date of order.
·         The destination to which you want the order shipped to and location of the Seller.
Are there any hidden costs (sales tax, octroi etc) on items sold by Impression Medicare Pvt. Ltd.?
There are NO hidden charges when you make a purchase on WWW.IMINSTRUMENT.IN. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
 
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
·         Whether the Seller ships to your location
·         Legal restrictions, if any, in shipping particular products to your location
·         The availability of reliable courier partners in your location
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistics, you can return the item through a third-party courier service. Return fees are borne by  Impression Medicare Pvt. Ltd.
 
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 3 days from the date of delivery confirmation for the seller to investigate.
 
What do the different tags like "In Stock", "Available" mean?
'In Stock'
Currently, the item is available for sale.
 
'Out of Stock'
Currently, the item is not available for sale.
 
'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon.
 
'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.
  
Does Impression Medicare Pvt. Ltd.  deliver internationally?
As of now, Impression Medicare Pvt. Ltd. doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.

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